Reviews
(15 reviews)
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5.0
Service Department
January 21, 2023
By Jon Martens from Parkdale Oregon
Hats off to Scott the service manger. Did some work on our 2013 Ford Edge. Quoted a cost of over $100 to repair and replace a part and the total bill came back at $71. Thank you !!
5.0
Service Department
January 21, 2023
By Jon Martens from Parkdale Oregon
Hats off to Scott the service manger. Did some work on our 2013 Ford Edge. Quoted a cost of over $100 to repair and replace a part and the total bill came back at $71. Thank you !!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
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1.0
We scheduled a oil change a week before expecting we
August 1, 2022
By Arturo Rueda on DealerRater
We scheduled a oil change a week before expecting we would get there and they would do it right away because that is why we scheduled an appointment. We entered the office, asked how long it was going to take and they said “it will take about 45 minutes”. It took them an hour and a half to change the oil and it took them 30 minutes to take the truck into the garage. Why even schedule an appointment at that point.
1.0
We scheduled a oil change a week before expecting we
August 1, 2022
By Arturo Rueda on DealerRater
We scheduled a oil change a week before expecting we would get there and they would do it right away because that is why we scheduled an appointment. We entered the office, asked how long it was going to take and they said “it will take about 45 minutes”. It took them an hour and a half to change the oil and it took them 30 minutes to take the truck into the garage. Why even schedule an appointment at that point.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
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5.0
A long time
March 2, 2022
By Jon from Parkdale Oregon
Have bought vehicles from this dealership since 1964. Just purchased a 2016 Jeep Cherokee Latitude. Over all these years I have never been unhappy. Mike Urness a great person to deal with. Owen Smith always goes that extra mile to help. Five star in my book
5.0
A long time
March 2, 2022
By Jon from Parkdale Oregon
Have bought vehicles from this dealership since 1964. Just purchased a 2016 Jeep Cherokee Latitude. Over all these years I have never been unhappy. Mike Urness a great person to deal with. Owen Smith always goes that extra mile to help. Five star in my book
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
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1.0
The worst service I have ever experienced. I was misled,...
November 14, 2021
By Tw on DealerRater
The worst service I have ever experienced. I was misled, they fired my service rep and did no tell me. When I checked on my vehicle they said the rep was no longer there and had no Idea why my vehicle was there. It had been there for over a week. They new rep informed me after finding the paperwork they could not do all of the service I was promised. I had them fix what they could. After taking my vehicle to another shop to get the job finished I was advised the work Urness had done was leaking because they had left out a bolt. The entire process was nightmare!
1.0
The worst service I have ever experienced. I was misled,...
November 14, 2021
By Tw on DealerRater
The worst service I have ever experienced. I was misled, they fired my service rep and did no tell me. When I checked on my vehicle they said the rep was no longer there and had no Idea why my vehicle was there. It had been there for over a week. They new rep informed me after finding the paperwork they could not do all of the service I was promised. I had them fix what they could. After taking my vehicle to another shop to get the job finished I was advised the work Urness had done was leaking because they had left out a bolt. The entire process was nightmare!
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
1.0
Was having issue with truck, wouldn’t turn. Got it to...
July 27, 2021
By kkiser1014 on DealerRater
Was having issue with truck, wouldn’t turn. Got it to dodge and had a service front desk man come look at it. He told me was an electrical issue and couldn’t get it in til Monday. Said I could drive it if it started. I was not buying it, but made apt. Anyway. Truck wouldn’t start so asked a worker, Casey, oil change guy, if he could help, he was GREAT! Actually was able to take a few minutes to not only jump my truck but he helped figure out the problem, battery. He even installed it for me! He took his time to help and listen but the people in service desk cared less, just wanted to schedule me and leave me stranded! parts lady was also fantastic! Your service men upfront need to learn how to care! Instead wanted to just get me for money! Thank you Casey! You were a big Help! He should be working more with the public in service than who is there now!
1.0
Was having issue with truck, wouldn’t turn. Got it to...
July 27, 2021
By kkiser1014 on DealerRater
Was having issue with truck, wouldn’t turn. Got it to dodge and had a service front desk man come look at it. He told me was an electrical issue and couldn’t get it in til Monday. Said I could drive it if it started. I was not buying it, but made apt. Anyway. Truck wouldn’t start so asked a worker, Casey, oil change guy, if he could help, he was GREAT! Actually was able to take a few minutes to not only jump my truck but he helped figure out the problem, battery. He even installed it for me! He took his time to help and listen but the people in service desk cared less, just wanted to schedule me and leave me stranded! parts lady was also fantastic! Your service men upfront need to learn how to care! Instead wanted to just get me for money! Thank you Casey! You were a big Help! He should be working more with the public in service than who is there now!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
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Consumer response
You should really teach your service desk people to care and truly listen to your customers. Casey in oil change was fantastic and so was the parts lady.
1.0
Lousy service took week for quote on a repair. They were...
June 8, 2020
By dennislbrock on DealerRater
Lousy service took week for quote on a repair. They were terrible about returning phone calls. Damaged my truck bumper when moving with forklift won't accept responsibility or make right.
1.0
Lousy service took week for quote on a repair. They were...
June 8, 2020
By dennislbrock on DealerRater
Lousy service took week for quote on a repair. They were terrible about returning phone calls. Damaged my truck bumper when moving with forklift won't accept responsibility or make right.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
5.0
Five star rating for your service department!
October 30, 2018
By Pjcoop on DealerRater
I have been coming to Urness motors service Department for service and repairs on my Jeep for several years. They were always so courteous and knowledgeable and quick! I give them a 5-star rating for their courteous, efficiency, speedy services and knowledge!
5.0
Five star rating for your service department!
October 30, 2018
By Pjcoop on DealerRater
I have been coming to Urness motors service Department for service and repairs on my Jeep for several years. They were always so courteous and knowledgeable and quick! I give them a 5-star rating for their courteous, efficiency, speedy services and knowledge!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
5.0
Spectacular, over & above service from Linda & Gary
March 3, 2018
By renea.whitney1968 on DealerRater
3/3/17 I have received on all of my visits to CH Urness Motors spectacular, over & above awesome service from Linda in the Service Department. Gary my tech found and replaced the part needed for my drivers side mirror in record time. My walk in experience with Teri in Service Department 2 weeks ago was aweful, she was snappish and rude....but Linda made up for it, Linda is excellent in Customer Service and her job. Thank you Linda & Gary for getting my 2015 Dodge Ram pick up fixed. It was a pleasure working with both of you..especially since my vehicle had been into the I-5 Dodge in Centralia, Washington and I received such crappy service from them, I even had to take pictures of my own vehicle to drivers seat & side mirror for the warranty job and was told that there was no way that it would ever get approved even though there was no damage by me they were factory issues that were covered under my warranty...especially since my truck was 3 years old and had approximately 31,000 miles on it. I will never return to I-5 Dodge in Centralia, Washington, they put on the warranty side mirror and it still didn't work! So, I took it to CH Urness Motors and they got the inspection done, ordered the part, and got me in for an appointment and repaired the problem with no issues or hassle. Thank you Linda. Renea Whitney
5.0
Spectacular, over & above service from Linda & Gary
March 3, 2018
By renea.whitney1968 on DealerRater
3/3/17 I have received on all of my visits to CH Urness Motors spectacular, over & above awesome service from Linda in the Service Department. Gary my tech found and replaced the part needed for my drivers side mirror in record time. My walk in experience with Teri in Service Department 2 weeks ago was aweful, she was snappish and rude....but Linda made up for it, Linda is excellent in Customer Service and her job. Thank you Linda & Gary for getting my 2015 Dodge Ram pick up fixed. It was a pleasure working with both of you..especially since my vehicle had been into the I-5 Dodge in Centralia, Washington and I received such crappy service from them, I even had to take pictures of my own vehicle to drivers seat & side mirror for the warranty job and was told that there was no way that it would ever get approved even though there was no damage by me they were factory issues that were covered under my warranty...especially since my truck was 3 years old and had approximately 31,000 miles on it. I will never return to I-5 Dodge in Centralia, Washington, they put on the warranty side mirror and it still didn't work! So, I took it to CH Urness Motors and they got the inspection done, ordered the part, and got me in for an appointment and repaired the problem with no issues or hassle. Thank you Linda. Renea Whitney
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
5.0
Premium "old fashioned" family service! EXCELLENCE A+
November 10, 2017
By applevalley on DealerRater
Just purchased second RAM EcoDiesel 1500 4x4. Best auto buying experience we evert had. Traded in our 2014 Ram eco diesel and Urness beat all the "hot shots" in Idaho, Portland, and Grandview. No contest. Finance, Service, trade-in, product knowledge, and team spirit. Follow up service through out the time we owned our 2014 Dodge Ram Ecodiesel was first class. They always did what they said they would. They are so popular locally that sometimes ya got to make appointment but, they are right on top of things. If you want someone in your corner telling you what you should know. The meaningful things of buying and service .....We have had nothing but premium experience. We felt that not only did we get the fine 2017 Ram ECODIESEL, we go the C. H. Urness family team of service. When we needed service they were front an center.
5.0
Premium "old fashioned" family service! EXCELLENCE A+
November 10, 2017
By applevalley on DealerRater
Just purchased second RAM EcoDiesel 1500 4x4. Best auto buying experience we evert had. Traded in our 2014 Ram eco diesel and Urness beat all the "hot shots" in Idaho, Portland, and Grandview. No contest. Finance, Service, trade-in, product knowledge, and team spirit. Follow up service through out the time we owned our 2014 Dodge Ram Ecodiesel was first class. They always did what they said they would. They are so popular locally that sometimes ya got to make appointment but, they are right on top of things. If you want someone in your corner telling you what you should know. The meaningful things of buying and service .....We have had nothing but premium experience. We felt that not only did we get the fine 2017 Ram ECODIESEL, we go the C. H. Urness family team of service. When we needed service they were front an center.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
1.0
Appointments are meaningless here
August 10, 2017
By Truck Driver on DealerRater
Had an 8 AM appointment for truck service. Truck sat for 45 minutes before it was moved in to the shop. This happened last time I was here also. Truck was supposed to be finished at 11 AM. They gave it to me at 12 noon and said all the work had not been done. This never happened in 2016 on my visits. I won't be going back again. I give them zero stars but you have select one.
1.0
Appointments are meaningless here
August 10, 2017
By Truck Driver on DealerRater
Had an 8 AM appointment for truck service. Truck sat for 45 minutes before it was moved in to the shop. This happened last time I was here also. Truck was supposed to be finished at 11 AM. They gave it to me at 12 noon and said all the work had not been done. This never happened in 2016 on my visits. I won't be going back again. I give them zero stars but you have select one.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
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